After almost 2 years of years of cover my vehicle broke down approximately 85 miles from home. I had personal breakdown which is supposed to cover myself in any vehicle with passengers. After much communication and arguments with rescue my car regarding recovery and being told they would NOT recover any passengers I had in my vehicle (FAMILY), which was a young adult female and 2 very young children, I was advised that they should make their own way home as this company could not send any recovery breakdown company that can carry 4 people. (LOAD OF RUBBISH according to the breakdown driver). Anyway after 4hrs 30mins stuck on the A55 in North Wales in ridiculous heat I was eventually recovered on my own with my vehicle and taken home. Anyway I had to make arrangements for another family member to travel to my breakdown location to collect my family and transport them home. Totalling a round trip of around 170miles at my expense. Oh but I was rudely told on the phone that if I wasn't happy with the service I had received I could always find another breakdown company and also to lodge a complaint. Well with the attitude I have already received I really don't see the point. Anyway. Less waffling my advice DO NOT USE THIS RIDICULOUS COMPANY FOR BREAKDOWN ASSISTANCE UNLESS YOU WANT A LOW QUALITY EXPERIENCE