Laughable company. Please learn from my mistake. Never called them in two years, so thankful for that. Had a puncture yesterday, managed to limp the car home and called first thing this morning to be told that in order for them to attend/assist, I either had to have a spare tyre or a puncture repair kit. My car manufacturer stopped with spare tyres years ago, opting instead for run flats. And as for a puncture repair kit, surely this would negate the need for a call out service for this issue?! Call me cynical, but I'm not entirely sure how this company is rated so highly. It appears that I made a mistake by using a smaller company that is really looking to avoid helping at all costs. Thanks Rescuemycar - policy will be cancelled today with AA or RAC benefitting.