The service was abysmal; my car broke down in the middle of nowhere at 6pm with my two toddlers, and when I called them, they showed no concern. They provided inconsistent timing estimates, and one employee claimed there was a miscommunication, leading to a staggering 4-hour wait, which ultimately turned into a grueling 6-hour ordeal. It felt like dealing with a group of incompetent individuals who lacked empathy for my stranded situation with hungry kids. If I had known the expected wait time earlier, I could have arranged alternative transportation, but they continuously kept me waiting.