I have been a member for years but never needed to use the service. When i did call them it was in the middle of the day on a Friday and i was right next to key junctions in Wigan so very accessible. They quoted an hour and 25 mins for a recovery agent which i was disappointed with but then the recovery driver only turned up after 2 hours and 25 mins. I made another 2 calls to them in the meantime. I subsequently made a complaint about this poor service. I was told there is no time limit and therefore my complaint was bot upheld. In other words it could have been 4 hours. I immediately cancelled and have joined A A. Rescue my car will not refund the balance of my membership which lasta another 4 months because i have used their service even thought it is the poor service that is the reason for me leaving. Beware!!!