Reservations.com does not deserve a single star. I'd go negative 4, if I could. I was online trying to book a preferred room at the Sylvia Hotel in Vancouver. We had to go out, so while my wife was shopping I booked a room. (1) The booking agent did not say she was from Reservations.com. I assumed she was from the Hotel. (2) She spoke very poor English and I had to get her to repeat everything so many times. (3) She lied about how many rooms were available, because when I returned home, there were still several rooms of the type I requested available. (4) The price online was $154. The price she quoted me was $189 plus taxes and fees plus a $20 service fee for using Reservations.com. Total fees were $250. I told her about the online price and she said she would check to see if there was a lower fee available. Nope. She then pressured me to take the room (my wife's birthday) as I would likely not get the room if I waited 10 minutes. (6) When I got home I saw the rooms were available at the lower price, I cancelled my reservation online, which cost me the service fee (pissed me off) and rebooked at the lower price for $70+ less. I will be making a complaint to the Hotel for using these people. 6 thumbs down.