THIS A TOTAL SCAM. First off, I am in the US and the Hotel is in the same state as mine NJ. I went to the Hotel to make the reservation and somehow, I've got redirected to this useless site RESERVATIONS.COM When I've got the bill, they claimed the charges were made in British pound sterling (GBP) and because of the currency change had charged me my bill went up really high. Second, the bill I received from them clearly stated included room rate, taxes, and a service fee. Later, I received another charge claimed to be a "service fee" also in British pound sterling (GBP) and converted into dollars was really high (~$28.33). Initially I called the hotel to question these charges because I used their Web site, and they told me the reservations came from reservations.com. I called reservations.com and after a long wait and explanation they suggested I email my card receipt and their confirmation receipt which had the breakdown of the initial charges. I emailed all my information as requested and until now no one from reservations.com are willing to take ownership of this case. When I called back and asked to escalate this to their supervisor, they told me they are too busy helping "other customers" and cannot help me. After they hung up on me twice, one of their agents suggested I follow up via email again and hung up on me. RESERVATIONS.COM SHOULD NOT BE ON BUSINESS AND THE BBB SHOULD TAKE THEM DOWN. I will report them to the BBB. AVOID these SCAMMERS. Angel.