If I could give a negative rating, I would. I tried to book a hotel for a visitor for one night. I called Reservations.com. They said my credit card had been declined, so while I had them ON THE PHONE I called my bank. The CS rep at the bank said that my card had been charged TWICE for the same booking - THREE times for the $20 FEE. Nevertheless, the booking NEVER went through, I never received a confirmation and had to call the hotel directly to book the room. The next day, I called Reservations.com for a refund and they told me to email their support group, which I did. I even sent them a screenshot of the charges to my card. I will update when I find out how difficult it's going to be to get my money back. They have yet to respond. Needless to say DO NOT USE RESERVATIONS.COM TO BOOK A HOTEL OR ANYTHING ELSE!