The same company uses two names; "Reservation Stays" and "snaptravel.com". Let me tell you the conclusion first then we go to the details if you like to know them; My sencere advice: if you deal with Reservation Stays (or "snaptravel"), you need to be ready for any surprises which my go as far as loosing your money. Unfortunately, these people are: 1. Not honest as they do not inform you all the details and any special conditions of the booking they process. 2. Just a website in the nowhere of the internet, if you're making reservation internationally like me, you don't have a real legal access to them in case of any dispute. (By the way this was the description of the hotel officials). 3. They are actually just intermediates for other travel agencies with which they are not even able to defend your case in case of any problems happen. In other words, they just collect your money and catch their commission out of it, then you are on your own. That's why you'll find the "none refundable" condition on their offers and prices. Details: I made a reservation with snaptravel "by telephone" not using the online facility, where their telephone agent didn't say a word about any special conditions related to my reservation. Of course the reservation was "none refundable" as you may expect. Once the reservation was done, I received confirmation emails which didn't include any special condition related to my booking. However, arriving to the hotel, I didn't find anything about my reservation at all, the hotel knew nothing even about my name. Calling them (long expensive international calls), I understood that there is a third-party involved in the process with whom they claimed they had been trying to contact and get him (3rd party) involved. It seems that this 3rd-party maybe was not cooperative enough with them, it's not clear why. After hours of calls and waiting they claimed that, in my case, there was a condition that does not apply. To defend themselves,  they claimed the said condition was mentioned in an online copy of my confirmation (may I remind you that telephone agent said nothing about any condition and even the confirmation email I already had included no special condition, then who may need any further online copies after receiving email?! Besides, they could have added any new 2-line conditions on their online copy whenever they wanted the matter that was impossible in case of my email copy). Anyway, the result was; cooperation disappeared from telephone calls, just nice words but no one would do anything to solve the situation. I had to pay almost 110% more as settlement to go further with my reservation simply because I had come 500KM driving to the resort, otherwise I would've lost my money which I paid to them (imagine none refundable payment with a virtual company in the nowhere! Even the hotel claimed they knew nothing about "snaptravel" or "reservation stays"). Again, if you deal with Snaptravel (Reservation Stays) you need to be ready for any surprises. You're on your own.