I was booking a block of rooms for a group. Initially, not told that the rooms were non-refundable. Once I asked about it, they became 'refundable' for a week after booking. When I said, I'm sorry, I'll book online because I see they are refundable online up until 24 hours before travel date, the agent suddenly found 'refundable' rooms. RED FLAG #1. As I proceeded through the process, I gave my CC. The charges were going through immediately and the CC company was asking for verification. I had this feeling in my gut. RED FLAG #2. I received my confirmation in email form. I thought phew. This was legit. Then realized I was charged in USD$ when travelling in Canada to a Canadian hotel and suddenly this 'deal' was actually WAY more expensive. I was on the line with the agent still and asked to cancel everything -- all refundable right? She said, she would 'transfer' me. After 3 min on hold. She said oh, everyone must be busy. Here's the direct number to make changes. RED FLAG #3. The direct number goes to a machine that sends you in a loop. RED FLAG #4. One of my rooms came through as non-refundable when that was NOT the arrangement. I found a different number to call and when I speak to the agent there, I receive a boilerplate paragraph about how it's a legitimate company and she is sorry but she can not make modifications to the reservation because they have a verification system. She will not answer questions. RED FLAG # 5. The hotel has verified I do have one room there but I can not get out of it or get a refund even though this is what I specified in booking. There is no recourse with the credit card company because I am receiving a product for my money.