If I could give them a 0 rating I would! I reached out by email on Tuesday for 3 invoices, but I only received 2 of them on that day. I immediately sent a reply email, but all I got was an auto-reply stating that the ticket has been closed. I tried to re-email, but only received the auto reply message. Then I called the number provided at the bottom of the email, but it just gave me a busy signal and hung up. I tried this multiple times on Tuesday, Wednesday, and Thursday, thinking that there may just be a temporary issue with the phone line, but the same thing happened each time. During this time, I also attempted calling the other number listed on the original booking, but that didn't go well either. The wait times were horrendous (hours on hold), probably because frustrated customers like me have to call multiple times just to get a response! I made four calls asking for the missing receipt to no avail. The first time I got through and was assured that the receipt would be sent to me via email, never received it, I called back the next day, tried again, nothing! The third time I got to position #1 in the que, but I was disconnected and had to call again, AND THE 4TH time I finally made it through the que and when I was put on hold, they disconnected me instead. BTW I still haven't got through...on my 5th attempt, fingers crossed no one hangs up on me! AWFUL EXPERIENCE!! Update: 5th time is the charm! Finally got the receipt, but had to spell my email address 5 times! WOW!