Recently purchased Resin8's letter mould set. £185 for 27 letter moulds. These were of poor quality and most were facing the wrong direction, while some were facing the right direction. So a mix of letters facing different directions.....super useful! Resin8 say they purposefully produced the moulds 'reversed' or more accurately facing the wrong direction and used this to refuse to pay my return postage costs. Yet they did not explain why some are actually facing the right direction, which still makes the product not as described if they are not all in fact purposefully 'reversed'. So either they are supposed to be reversed or not. Which is it? Either way the item is not as described and return postage costs should have been refunded. But the company have refused. When others have pointed out that the moulds are facing the wrong direction, the company have responded saying that extra work can be done to make the back become the front. That doesn't make sense either. Why would you buy a mould to have to do extra work to make it as it should be. Why not just produce a mould that faces the right direction in the first place??? Customer service was unfriendly and unhelpful.