At 81 years of age my knowledge of technology is about 0.5 % so I need help in understanding the simplest tasks . Today I have been spoken to by two of the most patient people : John and Jay V who have talked me through a really complex fix . My laptop has not been serviced for 9 years and it was full of viruses and problems but they have fixed it for me . Their price was a lot lower than any high street branch and I didn''t have to leave my computer in a branch shop . You are able to choose what level of cover you want depending on how much you want to pay and because I only have a pension to rely on I reckon I've had good value for my money . Would I recommend them ?...........You bet I would !