I need time to review and check it out... Thank You Hello Eunice (agent Tier-1 support?), just wanted to let you know that so far the (HP Windows-10 Wi-Fi Laptop) you re-imaged for me "seems to be" working much better and the change(s) you made to default(?) color and display of the Laptop etc., Helps me immensely very GOOD! and as you may have mentioned a recent-automatic "Microsoft Windows Update" may have changed the screen display (I will turn off the Auto Update option) and review all the updates BEFORE installing!!! Anyway, I just wanted to say once again how kind and patient you were with me during the repair session*** I am very hard of hearing with Phone use and will have to get me one of those machines that display the conversation on a screen to read!!!, of course that wiil slow us down considerable, but at least you would NOT have to keep repeating it all??? Very Good Job :-))) Thank you very much Eunice, you are the Very Best*** Best Regards, Cliff