My Dell laptop was very very slow. I was working on a very important project and had an unmovable deadline. I first bought your Restoro Premium subscription thinking it would fix the problems. I have the good fortune to connect with Alvin R. and he advised my laptop should be analyzed to determine the condition of the operating system and all other components. Alvin ran test on the laptop and afterwards advised I owned a very good computer, but it was infested by trogan malware, outdated drivers, and old programs. Alvin offered the maintenance program indicating your tech engineers could fix the laptop and make it as good as new. I bought the Gold subscription and Alvin assured me your engineers would start on my laptop and fix it in number of hours. The engineering supervisor is to call me when the laptop is repaired. If your team, both Alvin and Joseph Gopez, fix the laptop and lets me continue and finish my project, I owe them my undying gratitude and vote the Customer Supporter of all time. Alvin R. and Joseph are superstars and a credit to Restoro. Sincerely, Gayman G.