disapointed tonight with my first contact as they seemed to be reading of a script instead of listening and getting on with the process. should have been told the total cost instead of $150 it was inflated to $215. the problem with the mouse touch pad was finally sorted. and wait in anticipation that the viruses have been properly removed why do macafee and widows say there are none on a regular scan. very frustrating when you buy aproduct (restoro) and have to ring up to get the key entered. accents were very difficult to handle. and im not racist.overall frustrated.