Problem with my printer/ scanner would not work and when I tried to reinstall it a got an error message what a window file was missing or not working. WHAT??? I know enough about a computer to get into real trouble. Enter the messed up file name in search an was directed to Restoro for help and help they did. Beside the printer problem the computer had additional thing wrong. They fixed my computer in just a few hours ( it was really messed up thanks to me). I would call them again without a minutes though for help. Friendly, nice and understanding. Call if you are having computer problem.