Very misleading and poor customer service. Initially waited almost 2 months for my retainers. I contacted them after radio silence and they gave an excuse they were busy and they’d ship soon. I received them and they didn’t fit right. I couldn’t close my mouth with them in. Contacted them and they said it was my impressions were poor (despite after sending them images they said they were great). So they redid them. The new ones still weren’t good either. So I asked for a refund and I shipped them back. Waited another 10 days (7 after delivery) and no refund. I contacted them and asked again for a refund which they did. But then they subtracted shipping out of my refund. Their policy says it’s a perfect fit guarantee or a full refund. These guys are deceptive and deceiving. Don’t go with them! Go elsewhere.