I was a fan of reviews.io for ages & would say it was by far the best review platform out there but I am now really disappointed it must be said. Mollie was great but she doesn't seem to be there anymore. The problem I have is that they were a company that was going to take on Trustpilot to stop customers writing things about your business that were untrue & baseless. HOWEVER, since they have grown they have stopped doing that. They instead spend days moderating each review - even if they are defamatory, rude & completely baseless. And then once you've gone through the whole hassle of getting it taken down they allow the customer to edit their review and write something else along the same lines without any checks and putting it straight live. My advice. for a business that has a tiny number of clients this is great. If you want to grow then this probably isn't the reviews site for you.