We've been with Reviews.io for a number of years and have had no trouble collecting reviews on both products and our companies service, allowing us to know where we are going right and what we can improve on. We've recently had contact with Ciaran to see how we can make the most from our subscription and show off our positive reviews by switching up widgets and the questions we are asking. Ciaran also gave us further suggestions to help improve our response rates and even how to automate reviews (which was difficult due to our internal system integrations failing when triggering back to Magento) Fantastic service, thank you!