Difficult to get to the bottom of issues and Revolut are acting irresponsibly with customers. I do like the app and the principles of making money handling easier and more responsive. I have had a significant issue however which Revolut have been very unhelpful with. They claim fee free top ups using a variety of payment methods and encourage people to use credit cards and apple/google pay. I chose to top up my account using a credit card purchase through Google Pay as Revolut assure there will be no fees. On reviewing my credit card statements I saw my deposits had led to fees and interest. Revolut are taking cash advances from credit cards (like a cash withdrawal which nearly always attracts fees) rather than charging as purchases. My bank say they have no control over how this money is requested from them i.e. why a cash advance rather than a purchase. I then spoke to a Revolut agent who said they offer fee free top ups and the cash advance payment type is nothing to do with Revolut which directly contradicts what my bank has said. I also see that the app accepts credit card top ups directly with no warning that these are cash advances which are rarely fee free.This may lead to significant financial issues customers and is irresponsible customer service. I have been left in the middle with no clarity on what is going on and why. I have received quite clear communication from my bank that it is Revolut who decide to take cash advances from credit cards, rather than purchases --- this will clearly lead to fees for customers and should be made much clearer. Be more open with your customers Revolut!