I made a purchase online and it was unsuccessful but on revolut statement it appeared as pending, so Revolut held my money, I couldn’t revert and it took 10 days until they returned my money. Then the second time it happened, I chatted the customer services few times and they said they would revert the money but needed me to wait until the next day after the failed transaction and then another 10 hours. But then they gave me ‘NO’. I did provide the email screenshot from the merchant which stated that the money is not transferred to them and It should be refunded to me in 48hours by the bank, if not I should contact the card provider. What a lousy service and policy Revolut have. Truly wasted of my time to contact them many times and given empty promises, at the end they didn’t help at all, they made it difficult by asking me to contact the merchant again when it’s already so obvious that the merchant has said to look for the card provider.