Froze my account which has my savings. Nearly a month has gone by and they refuse to call me or give me contact details to call them. Since it’s happened to me, I’ve learned that it’s actually VERY common and some people I’ve spoken to have had their money essentially confiscated for 4+ months and counting. They will only give canned and/or automated chatbot responses via the chat app. Its not good enough. When you’ve decided to be a bank, you need to step up and deliver against the responsibility of holding people’s life savings. Claiming it’s because your FCA regulated doesn’t get you off the hook either. Every other bank I’ve ever used has been regulated, they would never confiscate my savings and refuse to speak to me. You clearly know how to build software with excellent user experience. But your appreciation for what is it to be a bank is non-existent. Get your sh]t together. Double or triple your open roles for AML/KYC. provide a well resourced phone support for frozen accounts and /or such scenarios which are hugely disruptive to your customers. Sort out your service KPIs. Your quickly looking like you’ve bitten off WAY more than you can chew and a real risk of going from hero to zero. The attached screen is the new “Blue screen of death”.