I started registering for Revolut out of recommendation of a friend. I transferred 60 francs to my account. Due to Covid I could not use it in 2020. By end of 2020, the app asked for verification of my ID and the first problems started where I could not enter my renewed ID in the app. No matter how many times I tried it failed. In 2021, a bigger problem happened, where I could no longer log into the app and there was no way to reset it. So, no passcode worked in the app, and when I tried the option of 'forgot my passcode' the app says 'something went wrong, please try again later'. I tried it multiple times and I could not reset the passcode. I called the company and there was no person to answer since it was all automated. I sent a long email describing the problem and after few days someone got back to me and mentioned the steps to try, which I had already tried in the app and failed. I tried them again and like before there was no luck. The most weird part is that to get a customer service you need to log into the app and if you cannot do that there is no customer service. The app has many bugs and happened to me both for entering my new ID and also resetting a passcode. For a company that handles money, these basic steps in the app should not be so buggy. It seems that the money I transferred to the account is already gone. I regret registering with this company and advise others not to do so to avoid losing their money. It is always safer to go with a valid company, where you know who you are dealing with.