DO NOT SIGN UP – NO HELP FOR HOURS AND THEY NOT TRYING TO HELP JUST PASS TIME! My phone and card got stolen on Saturday. Blocked card the same night. They wouldn’t order me a new one. On the website you cant do nothing! So without phone you are helpless. Finally after long chat they agreed to send me new one. I had to pay for it! Finally got the card which is faulty! Wouldn’t take my pin. Tried to activate - it got locked. Managed to unlock it on web- tried again. Put in terminal said pin locked but still charged me ! CARD CHARGED WITHOUT AUTHORISATION! CARD CHARGED WITHOUT PIN (NOT CONTACTLESS) Tried again different place the card wont take my pin. All services down all day you can’t even login to online bank to speak to someone! NO CONTACT NUMBER TO SPEAK TO ANYONE! I am now sat for over 2.5 hours on chat explaining the same thing and they just waiting me out to tell me – my shift is over bye! And then have to explain myself again! DO NOT SIGN UP TO IT! Completely useless! They ask the same thing and keep saying the same things they don’t actually read your messages they just waiting till their shift is over and all you get is – I will pass you to colleague. When asked to make complaint they give faulty links! I am on 4th advisor now. NONE HELPED! ALL have no idea what they talking about. THESE PEOPLE ARE THIEFS!