A terrible and scrupulous bank. Sheer incompetence are the two words I describe this bank as. They have no formal lines of communication—only an ‘in app chat’ and Facebook. First and foremost, Facebook should not be used to communicate with anyone regarding financial matters. Second, how are you meant to get hold and talk to anyone in a time of crisis. Unfortunately, the answer you are looking for is that it is IMPOSSIBLE! When your account gets closed you are told to login and go to the chat. What if you are unable to login though—what about that one? How do I contact anyone?? Facebook is a ridiculous medium! The fact that a payment is able to come out in seconds is also awful. Revolut is being used for money laundering. Fraudsters—if they are not themselves—are realising that this bank are an easy target and are making people transfer their money into a Revolut account which they are coerced to create. Worrying sick that your money is in danger, you create the account. I am really unhappy with the outcome and the way I have been treated.