On 29 March 2022, I tried to transfer an amount of DKK 4322 (≈ EUR 581) from Revolut to SaxoBank, where I have my share savings account. The transfer was rejected by SaxoBank, which returned the amount to the Revolut account from which I transferred the amount with the reason that the name of the sender did not match the name appearing on my receiver account at SaxoBank. SaxoBank assured me that they have returned the money to my Revolut account and that the amount would be visible in my Revolut account within 5 working days. It is now 1 March and the amount has still not been returned to my Revolut account, but Saxo has confirmed on several occasions that the amount HAS indeed been returned to my Revolut account and that the extended return time of the amount is probably due to Revolut having a common 'pool' to which the money is being transferred back to, where it will then has to be redirected to the specific Revolut user's account. I have tried to contact Revolut’s support through their only platform (chat) several times now and each time, you are told that they have contacted the payment processor, but NOTHING happens! I'm being made a fool of and held hostage in the process and being tossed around between several different agents in chat, with one Aleena even taking the cheek to close my chat despite the problem being in no way resolved! I am appalled that in these inflationary times, Revolut is holding its customers hostage over a simple bank transfer that should take no more than 5 working days to process, and that in this way it is behaving with complete indifference and disrespect towards your and my money. I am furious at the treatment I have received from Revolut and I expect to receive my money back and appropriate compensation for the pain and suffering I have suffered as soon as possible, otherwise I will be forced to take legal action to get MY money back!