I am a metal customer of Revolut since 2017 or 2018. one of benefit of metal customers is delayed flight insurance. basically, you need to register your flight from app and if its delayed 60 minutes or more you have free lounge access. Yesterday my flight was with AirBaltic from Vienna to Riga and Riga to Tallinn. When I arrive to Vienna airport I registered myself for Vienna however cant register myself for Riga-Tallinn flight from app. I contacted with customer care. They told me they will investigate it. and Before my riga tallinn flight (almost 5 hours before) I asked if its delayed more than 60 minutes whats the plan. Are you gonna compensate it or not? there is no answer. When I arrived to Riga airport my flight delayed more than 60 minutes and Since yesterday customer care just says ''oh we are sorry we are checking it'' Funny fact is when I tried to register myself for other flights (which is non-delayed) it was working. I registered myself for Tampere flight and it was all fine. When I tried to other delayed flights app is not allowed. so its kinda scam. They promise you for lounge pass however system checks flights and if its delayed you are not allowed for register. I am attaching all screenshots.