I asked Revolut to buy £14000 of Bitcoin at the rate they quoted £18550 (per Bitcoin). I expected to see my holding showing a value of £13750 or thereabouts after commission taken. Instead my holding was showing £10600 because they had made the trade at the rate of £21002 in error - a ridiculously high rate and not one they'd offered since early June. They have only refunded me £1941 and refused to refund the balance saying they have refunded me at the £18550 rate as that was correct but not at the rate they traded (£21002) because they say that was an error rate! I am at least £1200 out of pocket; they refuse to escalate this to a manager and say this is now closed. Their mistake not mine yet they will not refund me what is rightly due. Disgusting but equally as bad is that it has taken 5 days to try and resolve and you cannot speak to anyone in authority who could easily resolve this. I will be withdrawing all my funds shortly.