REVOLUT STOLE MY MONEY AND CUSTOMER SERVICE IS TERRIBLE!!!!
Everyone is complaining about the same problem with Revolut recently and I’m sure there is no doubt something strange is happening…
I have had a Revolut account for 2 years now but all of a sudden 2 weeks ago i get a message saying my account is under review. I had money in my pot that I couldn’t access, that was my student allowance so i was left for days with no money in university. I contacted Revolut and I was told it was a “routine” check. A fee days later I woke up in the morning to a message saying my revolut account is being closed parmanetly.
As if that wasn’t strange enough I saw a transaction notification from revolut showing that all the money i had in the pot (£364) was removed from the pot by revolut, used to buy BTC, converted from BTC back to pounds (the money then became £354 because Revolut took crypto charges) and got sent to a random Metro Bank account……This sounds outrageous but I have pictures to prove.
I contacted Revolut customer service which we all know is only in app chat which is very useless. I was told someone with a metro bank account requested a refund for money that was sent to my account. When i asked revolut about details on this transfer they keep replying with a generic message “this is all the information i have from my end” I went to Metro Bank to make a query. I was told the account didn’t belong to anyone and it was an undesignated “fraud” account. Metro Bank told me they didn’t know why revolut sent the funds and someone cannot make a refund request because the account doesn’t belong to anyone. I told revolut what Metro said and they replied with the same thing “this is all the information i have from my end”. I aksed them why they used thr monet to buy BTC before transferring it they couldn’t answer. I asked to provide details on who owend the Metro account leg me know what transaction and who made the request, they couldn’t help me. And they are planning to close my account on the 27th Of January. REVOLUT I NEED ANSWERS AND I NEED MY MONEY. £354 of my student allowance is gone for no reason. I MUST GET MY MONEY
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