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Starry Nights
Horrific experience in trying to open a Business bank account with Revolut in March 2023 for the following reasons: 1) There is no way to contact Revolut to ask a question about the business accounts or features. If you write to the customer service address, they write back to say "we don't provide customer support" and they tell you to look for the info on their website - which I already had, and could not find it, hence my email to ask for help from cust service. It took one week to get a reply from them, and it was useless. 2) If you do go ahead to their business account opening process, their QR Code system of providing photos on your iphone of your required documents doesn't work - the camera was completely black and I could not take a photo. I flagged this up to the cust support email, and they didn't care. They said they would look into it but didn't. Eventually, after waiting one week for a reply from them, I downloaded their app and tried that way, and hey it worked. 3) I provided all required documentation quickly, now that their integrated camera app was working on the iphone. Then the docs just sat there, and despite a message on the Revolut logged in account page saying the account would be open within 3 hours, there was radio silence and nothing was done, nothing progressed. I contacted Henry Lister in the Business Accounts area, and he went silent too, and didn't answer his phone or emails. I rang again, and the call was answered after 5 minutes of ringing by a man - Thomas Benavida Clarke - who simply said "hello?" - which made me wonder if I even had the correct number, since it was a very unprofessional way for a bank to answer the phone. He said he couldn't help because it wasn't his area and he had to go to a meeting, so he ended the call. I have chased this business account opening repeatedly, by emails and phone calls, and also started a chat in the logged in version of the app - and no agent replied. PLEASE AVOID THIS RUBBISH BANK!!! It is a disaster, with no customer service, and after this experience, I have zero trust in them, and I will be asking for a deletion of my personal information.
1 year ago
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Revolut has a 1.3 average rating from 861 reviews

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