The app is awful! I tried to set up an account on Revolut as a Canadian expat in an European country. During the signup process, every single time my selfie was rejected and I repeatedly got error messages when trying to upload a scan of my passport. When I tried to log in to complete my sign-up, I continually was stuck on a loop where I enter my phone number, am asked for a passcode I never created, click on "Forgot my passcode", get an e-mail to reset the passcode, and the e-mailed link is to the same page in the app asking for a passcode or to click "Forgot my passcode". I also was unable to change my phone number after obtaining a permanent number. Customer service was unable to help me complete the sign-up, though not really through any faults of theirs. The Revolut chat app routinely froze, and it was a long process of multiple selfies and pictures of my passport or driver's license to get back into the app to chat. The customer service people weren't responsible for the app glitches so I felt bad for them, they probably got loads of complaints over how poorly designed the app is.