Apart from the revolving door of senior executives, when it goes wrong, Revolut's customer service is appalling. They have currently "lost" $2500 of my wife's money, sent from a US bank to Revolut 4 weeks ago. After denying they ever received it, when confronted with the wire trail, they initially denied it was accurate, blaming the sending bank, before eventually conceding that there was a fault at their end. But they won't interact with the sending bank which has asked to reverse the transaction to get the money returned, and their app just has an endless stream of excuses from multiple customer service reps who have no accountability to put things right. They don't deserve a banking licence until they can sort out their customer service. We heard of another case today where someone has been waiting for over a year for a $5k transfer to be returned. Don't keep any money you can't afford to lose with Revolut.