Had a transaction show up (from another country) on the app. Rather than asking me to confirm it, it just says it has happened, and declined my chargeback request.
It claims the transaction was made using my device so won't refund it.
A transaction made in Brazil while I was sitting in my flat in London.
There's no chat facility, emails are sent from a no-reply email address, they treat you like dirt.
I've been a customer for 7 years but closing my account now.
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