On multiple occasions my account was blocked for everyday transactions (supermarket, uber, pub etc) which the bank flagged as suspicious. I raised this with them and they said nothing can be done and this is part of their security measure. This ALWAYS happens! More recently, when my card was stolen and multiple transactions were made amounting to over £1500, Revolut refuse to provide a refund for the stolen funds. I spent HOURS chatting to their chat support team (there’s no number you can call) and they’ve been unhelpful in resolving my issue. I was then told I needed to raise a complaint, which I did and provided overwhelming evidence to prove transactions were fraudulent. 5 transactions were made within 2 minutes, of which 3 were made at the same time and I provided a police report as requested by their chat support team. Yet they still didn’t consider the transactions as fraudulent and refuse to refund what was stolen. As a first line of defence, Revolut should have appropriate systems in place to detect unusual activities. The bank failed to flag payments as suspicious and block those transactions. They should have monitored transaction patterns and flag anomalies. Revolut should have looked into transaction frequency, amount, historical data, investigated the merchant, looked into nature of transactions, and factored in the time in which the transactions were made and failed to do so. According to the Financial Conduct Authority, a customer has the right to request a refund and the refund should be in the customer’s account by the end of the next business day. Revolut failed to do this and failed to do its due diligence to conduct proper investigation on the transactions made. I still don’t have the refund!