Revolut Business - Beware - no customer service except a useless online chat. Revolut Business - Truly awful and must be illegal. Staff are all over you to open the account and are super helpful, with google meets and calls to assist. Then they start to try to upsell all the account upgrades. I did not require any of these extras but did have a lot of large European transfers to do in one month. I made it clear that all our FX requirements are in November and the other 11 months we don't need this. I was sold a temporary account upgrade at £529/month. However, the amount debited was £750. It was also a permanent upgrade, so we have been charged this for months and months now. I have been contacting Revolut since December about the downgrade that was agreed by the account manager (although I now think he was an unscrupulous salesperson, working on commission!). This person ignores emails. After 4 months, I eventually got another person to do a google meet to assist with the downgrade - on a screen sharing session I proved that its not possible for me tp do the downgrade myself and Revolut needs to do it. He was unable to help and advised me that the only staff that can help are the online chat staff. Well, this has been a nightmare. My chat session has lasted 3.5 days now, with 7 staff just giving me the same Robotic responses and thanking me for my patience. As there are no staff that will help by email or phone, it transpires that the only way to get assistance is by this truly awful online chat. The staff on that keep changing and then you have to start from scratch all over again and answer the same questions over and over. Then get the same copied and pasted glib non response. If Revolut want to compete with business bank accounts they need to actually assist customers and not avoid them in this truly awful Chat experience. They are super helpful at the start when on boarding and upselling features and then vanish and ignore emails once they have reached their sales target regarding your account upgrade. They are readily available to assist with account upgrades but completely ghost you when you ask for assistance to downgrade. Then keep taking exorbitant monthly fees that were not agreed to. Scammers.