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Yolanda KIRTON-APPLEBY
WORST CUSTOMER SERVICE EVER. Everything is OK with Revolut until something goes wrong and then everything is rubbish. The problem is their customer service. They have no telephone number only a chat facility which you can access only through the app, which is a big problem if your issue is that you can't access the app. Also even when you do have access to the app the chat is the worst one I have experienced. I have waited up to an hour for responses sometimes and I would say average wait time for responses is 20 to 30 mins. Who has that amount of time to sit and wait on responses it is ridiculous. We have complained and complained and complained about our issues over the past month and NOTHING has been done. All communication has been via email which is slow and usually they don't read the email properly, the amount of times we have received responses telling us we need to do this and that on the app!! We can't even access the app!! We are so frustrated to the point that we just want the account cancelled and our money back but even that seems impossible. If you want to risk it it is good for abroad spending with no charges but if u have an issue u have no access to your money and u have no means of quick resolution.....do you want to risk it is the question? I do not recommend
2 months ago
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Revolut has a 1.2 average rating from 735 reviews

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