Absolutely RIDICULOUS customer service. I sent the incorrect transfer and instead of the Recipients IBAN, I used official IBAN of the Bank (which is publicly available, and revolut can easily see that my transfer was incorrect). I asked Revolut to recall the transfer but they said that it's not possible and I need to contact the bank. I contacted the bank and they answered, that they just need to receive official request from Revolut and then they can proceed with it -- the screenshots of this conversation was also shared with revolut. But Revolut keep saying that they can't do an official request and I need to contact the bank. So many my friends were telling me that Revolut has horrible customer service and they were so right. Revolut is like Ryanair -- PLEASE DON'T USE IT. P.S. In addition I'm the gold user and paying the fee every month, but even with that they are providing such a bad (literally the worst) service that I have ever had with the bank.