In my life I have dealt with many agencies but this is the worst one, from the beginning I have always pointed out to them all the signs and various problems that I encountered in the apartment and that they had not noticed, I made the documents in pdf with all the details and I sent it to them. After years they made me waste a lot of time trying to make me pay for things I didn't have to pay, all the things they told me were wrong and I wasted time correcting them, but despite everything they denied the evidence, I had to pay a solicitor to help me and even with him they did not provide answers and behaved unprofessionally. They are not honest company, look aroound and you will find an honest one.