The staff at Hakuba were friendly and keen to help. My one suggestion for improvement is to ensure that staff doing the binding set up for the skis have the same level of expertise as the best. I had two incidents on a ski swap hiring premium gear where the heel piece tolerance was to tight. In the shop the boot only just made it in. On the slopes in the cold the metal contracted. I had to ride a cable car down to get the bindings set to the appropriate fitting at another ski rental shop. I would however still recommend Rhythm to any Aussie or Kiwi in need if rental gear