No one really to help, guide or assist upon arrival. Had to ask different staff multiple times about where to get fit etc. Guy that fit me was helpful enough though. After fitting, me and my friend were offered a lift to the gondola and told to wait 5 minutes (was raining and horrible outside). This turned into a 25 minute wait and we had to ask multiple times where the driver was. Eventually one of the shop staff gave us a lift. All in all not the best experience, particularly as we’d paid for the premium package and expected a little more. Not sure I’ll use Rhythm again when visiting Niseko or Hakuba.