Appalling and rude customer service from Hayley in the renewals team. I tried to get hard copy of my policy sent and inadvertently went through to renewals. Hayleys response was terrible. I tried sone of your other depts inc customer service. Whilst they werr polite they cldnt help as they were running 2 different systems. I still dont have a paper copy of my policy and my online login details have failed also. It wont accept my web reference number or my policy number. Unless this is resolved i intend to share my experience on social media and through my contacts at Saga.