I applied via comparethemarket but called RIAS to finanlise the policy purchase and again later when the policy documents failed to be sent via email . In both instances the call center staff were polite , knowledgeable and very helpful. I think it really pays to have your own , well trained staff instead of outsourcing these key customer facing roles . The issue with the documents was a software glitch that the operator knew about and gave me a work round that solved the issue immediately . Let hope I never need to make a claim but it does give one confidence that if the policy is needed it will deliver what its designed to .