I originally accepted and paid for my insurance online, only to receive an e mail to say that their had been technical issue and payment had not been made. I contacted your company and was told that payment had not been received. I then contacted my bank, who informed me that the payment had had left my account. I then recontacted your company and was informed that the payment had now been paid. Some days later I received a letter requesting proof of my no claims discount, which I duly sent off. I later received an email informing me that your company had received the proof and all was in order. Today I had received another, this time to "DEMAND" to send proof of my no claims, or you will cancel my insurance! This is fast becoming a very bad experience and maybe I should have stayed with my previous insurer.