It was mostly very good. However I had trouble answering the question about locks on external doors. The question specified "5 lever mortice deadlock (or alternative approved by us)" whatever they are. We have 3 point multi-locking on our doors and the two of your staff who discussed this with me both said this was acceptable. The first was the one who organised my cover whose, name I forget, and the second was Kay who I phoned last night to confirm I was OK with these locks. I imagine many people have the 3 point system and I think it should be made clear in your policy and in the question in the on-line application that these locks are acceptable. Paul Sanderson