I was very happy and satisfied in the way that a member of your team contacted me last Friday, the morning after I had considered a move to RIAS for home and contents insurance. The service and information was very good. However, I am very disappointed that the policy details, which were to be e, mailed to me have to date not arrived. I telephoned this morning to chase this and after waiting some 20 minutes had other commitments and was unable to wait any longer. Naturally I do not want to cancel my previous insurance until I have the detailed information from you to hand and time is getting very short to give four day's notice by the 31st December. I should be grateful if you would take steps to rectify this omission by return.