RIAS agents quickly resolved my on line questions and on that basis I proceeded motor insurance. I asked that the policy documents be delivered by post however on 11 11 jan I had to phone to confirm that I was Covered and That I awaited the documents. I was advised that I had elected to download thse documents ( I maintain this was not So!!!) Until this time I had been given no advice on how to "manage my account " and download my documents. I advised RIAS agent tah I would try to download but as an insurance could the documents also be posted to me I await thse documents but I have also managed to download. RIAS claims to be insurers for the over 50's we are not the most computer literate generation and RIAS agentys should be aware that vwe may need clear and specific instructions for online dealings