I found your operator a little pushy, perhaps because he was not aware that at over 80 years old I am not as nimble minded as I once was. Iwas also told that after I had agreed to accept the insurance he said he was transferring me to a further information message. After a long wait nothing happened so I rang off. He also made no mention that arrangement would be by e-mail which I do not want. I e-mailed you and this has now been sorted out and I am awaiting the paper work which will take several days to arrive not leaving me much time to change my mind should I wish to.