Current motor policy with yourselves expires on the 16th February; to date I have yet to receive my renewal documentation. In desperation and worrying about the expiry date I telephoned your offices to enquire and discuss my renewal. I was informed that RIAS were experiencing trouble with the issuing of renewal documentation. I obtained a quotation from your staff for the renewal of £822.57 some £300 more expensive than my 2015/15 premium. When requested to justify this 63% increase your representative had no answer save that the figure quoted was generated by their computer. To say that I am disgusted is an understatement. Perhaps RIAS would be good enough to contact me with regards to this matter once they have an answer to this increase.
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