8 days before my insurance ran out I had to phone to find out why I had not received any info. Since time was so short I decided to renew insurance over the phone. I was offered time to try other companies but with the deadline so close this was not an option. Due to time taken to receive new documents I was driving without them for 3 days. WHY was renewal info not sent soon enough: why has my my premium gone up by approx 25% when your Insurance Premium Tax has only risen from 6% to 9.5%? I am not impressed and will certainly hope to find a better insurance provider next year.