My name is Geoffrey Garrod. My car registration is RE51 KPY. My postcode is LL65 2TR. You have sent me a renewal proposal for my car insurance which is unacceptably expensive compared to the original quote and last years premium. Had I not questioned the proposal you would automatically have renewed the direct debits at the higher rate. Many of your customers would not have checked and assumed that there would only be an inflationary rise in premium. These tactics are not acceptable and your call centre representative would not re-quote. You have lost my business and I intend to report you to the Insurance Ombudsman. I have cancelled my renewal and I intend to spread the word about your unacceptable price increases and your suspect tactics which seem aimed at the older customer not checking or not understanding the renewal tactics.